Did you get the wrong size or is the fit of the item different from what you expected? You have 14 calendar days from receiving your parcel to request a size exchange.
A direct exchange is not possible, but you can return your products free of charge.
Make sure that the size you wish to purchase is available in the online shop and proceed with the purchase. If it is not available, please contact us directly at this link.
Please enter your order number and the email address you used for your purchase in the form below.
Follow the procedure and you will receive the result of your request.
- Return the items in their original packaging, in perfect condition, preferably with a copy of the sales note inside the packaging.
- Print the prepaid label attached to the email you received at the end of the return request and apply it to the package. Take care to completely cover the previous label.
The UPS courier will collect the package on the day and time slot you requested.
Upon receipt of the package, we will proceed to refund the invoiced price of the returned items within 14 working days using the same payment method used at the time of purchase.